FAQs
How long will it take to receive my order?
In Stock Items will ship or be out for delivery same day or next business day.
All of our cutting boards are handmade by Geoff.
Please see our In Stock Cutting Board collection for boards that are ready to ship.
Lead times for handmade boards now are between 4-12 weeks.
If this is a rush order we need to know about it as soon as the order is placed.
Orders can only be cancelled within the 24 hours they are placed. This is because the material to make your board will be purchased within 24 hours.
Please note that during weekends and holidays the shop will be closed.
If this is a gift and you need it by a certain date we ask that you please let us know. We will do our best to accomdate rush orders.
If you have ordered and you have any questions please reach out to us. We are very quick to respond, and we will answer calls on the weekends.
Thank you!
deerparkwoodwork@gmail.com
416.294.9809
Can I pick up my order?
Yes! When you check out the option to pick up will become available.
Do you provide Cutting Board Care Instructions?
YES! We provide these instructions with every purchase of a Deer Park Woodwork Cutting Board.
Below are the Do’s and Dont’s for the proper care and maintenance of your new Deer Park Woodwork board. By following these basic guidelines you will ensure the board’s longevity, giving you years of use and enjoyment!
Do’s:
- Clean board with soap and warm water
-Dry immediately with a towel
-Air dry standing up or raised on a rack to permit airflow
Dont’s:
- Never put the board in the dishwasher
- Dunk or let the board stand in water
- Never use bleach
- Never lay flat to dry
-Never place or rest hot things on the board like pots or pans that may burn or discolour the wood
More Tips: We recommend using our Deer Park Board Butter, a combination of mineral oil and bees wax, after each use for the first month. In use over time, your knives will mark your board. To make them disappear, a light sand with 220 grit or more sandpaper is all that is needed.
What Type Of Glue Do You Use To Make Your Cutting Boards?
We use Titebond 3 Glue which is non toxic, and FDA approved.
Is the Juice Groove on both sides of the board?
If you choose to add a Juice Groove it will only be on one side of the board.
Can I add rubber feet to my board?
Add Four Rubber Stopper Feet for free for any of our boards.
Rubber Stopper Feet Dimensions: 0.25"H
We STRONGLY recommend adding rubber stopper feet to all End Grain Cutting boards as it helps to permit airflow under the board when it is drying.
Can I order a different size?
You can build your very own Edge Grain or End Grain Cutting Board, or Butcher Block right on our website. You can find it in our menu under "Design + Build A Custom Cutting Board". If you still haven't found the size you would like please reach out to us and we can provice a quote.
Do you offer Laser Engraving?
Yes! Please find Custom Laser Engraving on our main page. Simply drop the file you would like to be engraved and select "upload". If you need help designing something we would be happy to assist.
Who do you use to ship?
We use all the major carriers including, Canada Post, UPS, Fedex, Purolator, and Canpar, and ICS.
We ship across Canada, USA, and Worldwide.
A $10 Flat Rate For Shipping Within Canada *Shipping to Nunavut is by weight.
A $25 Flat Rate For Shipping To The USA
Items shipping worldwide will be based on weight and location.
Do you use Paypal?
Yes! You will be able to checkout using Paypal.
What if I'm not happy with my order?
RETURN POLICY
If you are not satisfied with your Deer Park Woodwork online purchases, we will accept returns of new and unused products within 10 days from the date you received your order. Once the order is received we will issue a full refund.
Orders can only be cancelled up to 24hrs after they are placed.
Our lead times are not a guarantee, and they may fluctuate during different times of the year. We need to know of any rush orders as soon as the order is placed.
Items that are Exchange ONLY:
-Cutting Boards
-Butcher Blocks
-Charcuterie Boards
Final Sale Items / Non Refundable:
Lucky Dip Cutting
Boards Boards that have custom engravings
Anything labeled "SALE"
Goods that are shipped should be inspected within 24 hours of delivery.
Didn’t find the answer to your question?
Get in touch with us for details on additional services and custom work pricing.